Listener's Privacy Policy

Chatterbox, The Norwich Talking Newspaper

 

LISTENERS’ PRIVACY POLICY

 

OUR DATA PROMISE

 

Chatterbox, The Norwich Talking Newspaper (known as “Chatterbox”) is committed to protecting your privacy and data. It will use the information that we collect about you in accordance with the General Data Protection Regulation 2016/679 and the Privacy and Electronic Communications Regulations 2003.

 

WHO WE ARE

 

Chatterbox, the Norwich Talking Newspaper is a charity which produces and distributes recordings to visually impaired listeners. The audio recording contains items of local news taken from the Norwich Evening News and is supplied on a USB memory stick. The service is entirely free and delivered both ways, without charge, by Royal Mail. Where listeners are unable to provide their own means of playing the recording, Chatterbox supplies, on free loan, a USB memory stick player.

 

In addition to local news, there are general interest features. Listeners also receive a monthly recording of a selection of features from Norfolk Magazine, recordings from Just Talk Magazine, a quarterly magazine recording of Chataround and regular recordings from Chris Skinner at High Ash Farm.

 

WHAT INFORMATION DO WE COLLECT ?

 

In order for you as a listener to receive the recordings Chatterbox will need to collect and securely store your full name, postal address and telephone number. Your name and address are required to send the recordings to you and your telephone number is needed so that Chatterbox can contact you if there is a problem.

 

GDPR regulations provide for the removal of contact details, on request of the individual, in accordance with GDPR Article 17.

 

HOW WE USE YOUR DATA

 

This information is used for the purposes of our legitimate interests in providing the service for you.

 

With your consent we may use your name on recordings:

1 - to welcome you to Chatterbox and

2 - as a response to you contacting us.

 

THIRD PARTIES

 

We will not share any of your personal details with any third parties.

 

HOW WE KEEP YOUR DATA SAFE

 

Your personal data will be held and processed in hard copy and on computer in locked cabinets and on computer systems secured by password and anti-hacking protection.

 

CHANGES TO THIS POLICY

 

We may change this Privacy Policy from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear by contacting you directly.

 

YOUR RIGHTS

 

You have the following rights related to your personal data:

 

The right to request a copy of personal information held about you (which we will provide within one month of the date of request, free of charge, unless the request is repetitive, unfounded or excessive)

 

The right to request that inaccuracies be corrected, and in a timely manner, in accordance with GDPR Article 16.

 

The right to request us to stop further processing of your personal data, in accordance with GDPR Article 18, which will result in a loss of service.

 

The right to lodge a complaint with the Information Commissioner’s Office (by calling 0303 123 1113, or emailing casework@ico.org.uk)

 

The right to have your data erased (which we will undertake within one month of the date of request) except where data processing is required to be retained in accordance with a criminal investigation in compliance with GDPR Article 6(1)©.

 

CONTACT US

 

Please contact our Data Protection Officer if you have any questions about this policy, or wish to be removed from any communications or data processing activities

 

by email: contact@cbtn.org.uk

by telephone: 01603 765365

or write to Data Protection Officer, Chatterbox Norwich Talking Newspaper, Petersen House, 240 King Street, Norwich NR1 2TT.